Because it can happen to everyone to make a mistake, Kayl N’Ko offers you a return solution for one or more items of your order under certain conditions:
- A return request must be established via our online form. The return of the item(s) can be done as soon as your return request is confirmed. Any package returned without having filled out a form beforehand will not be processed.
- Items must be returned within a maximum of 14 days from receipt of the email confirming your return request. Any package received after this period will not be processed.
- Items must be returned in good condition, in their original packaging and with their label carefully attached.
- A copy of the purchase invoice must also be enclosed with your shipment.
- Items must not have been worn or washed.
- Shoes must be returned in their original box, with the protective cover provided and paper padding inside.
- All returns are at your expense. However, you must keep your proof of shipment until you receive your refund, in case your order gets lost along the way.
Kayl N’Ko reserves the right not to accept your request for an exchange or refund if these conditions are not met.
To make a return request, go here.